Install TeamViewer
on your Mac.
TeamViewer is the free, safe app that lets Wayne see your Mac's screen and fix things for you. Follow the 8 steps below β the pictures show you exactly what to click.
Free download Β· Opens in a new tab Β· On a Windows PC? Use the UltraViewer guide instead.
Step by step
Follow along β one step at a time.
The blue outline in each picture shows exactly where to click. Your screen may look a little different β that's okay.
Open the download link
- aClick the blue Download TeamViewer button below. It opens a Google Drive folder in a new tab.
- bFind the file that starts with TeamViewer (it ends in .dmg) and double-click it.
Double-click the file Β· the name may look slightly different
Download the file
- aClick the Download arrow in the top-right corner.
- bIf a message pops up, click Download anyway. If Safari asks "Do you want to allow downloads?", click Allow.
If you see this
Google Drive can't scan this file for viruses
Open the file you downloaded
- aIn Safari, click the Downloads arrow at the top-right of the window.
- bDouble-click TeamViewer.dmg. A new window opens.
Downloads
Double-click "Install TeamViewer"
- aIn the window that opened, double-click the Install TeamViewer icon.
- bYour Mac asks "Are you sure you want to open it?" β click Open.
"Install TeamViewer" is an app downloaded from the Internet. Are you sure you want to open it?
Click through the installer
- aClick Continue, then Agree to the licence.
- bClick Install.
- cType the password you use to log in to your Mac, then click Install Software. (Or use Touch ID.)
- dWhen it says "The installation was successful", click Close.
Welcome to the TeamViewer Installer
You will be guided through the steps necessary to install this software.
Installer is trying to install new software.
Enter your password to allow this.
Let TeamViewer see your screen
- aTeamViewer opens and asks for access. Click Request Access or Open System Settings.
- bUnder Screen & System Audio Recording, switch TeamViewer on.
- cGo back and do the same under Accessibility.
- dIf asked, enter your Mac password and click Quit & Reopen.
Screen & System Audio Recording
Allow the apps below to record your screen.
Then also under Accessibility
Both switches should be blue (on).
Find your ID and Password
- aOpen TeamViewer (it's in your Applications folder, or press β Cmd + Space and type TeamViewer).
- bLook for Your ID and Password under Allow Remote Control.
Allow Remote Control
Your ID
1 234 567 890
Password
ab12cd
Control Remote Computer
You can ignore this side
Example numbers β yours will be different.
Send your ID and Password to Wayne
- aText them to 021 0238 2799, or email wayne@frostbyte.co.nz.
- bKeep TeamViewer open. Wayne will connect and you'll see your mouse move by itself β that's him working.
- cYou're done! Sit back and watch.
Stuck?
Quick fixes for common hiccups.
"Can't be opened" message?
Open System Settings β Privacy & Security, scroll down and click Open Anyway.
Wayne sees a black screen?
Go back to step 6 and check both TeamViewer switches are on.
Can't find the file?
Click Finder (the smiley face in your Dock), then Downloads on the left.
Password didn't work?
It can change when TeamViewer reopens. Send Wayne the one showing right now.
Stay safe
You're always in control.
Stop any time
Just close TeamViewer and the session ends straight away.
Temporary password
It changes, so old passwords stop working.
Only share with FrostByte
Never give your ID and password to someone who calls you out of the blue.
Still stuck?
We'll talk you through it.
No question is too small. Call, text or email and we'll get you set up.